Customer Service Policy

How to Reach Us

We can help with product questions, order status, delivery, returns, and refunds. Use our Contact page and describe the help you need. For an existing order, include the order details so we can identify it.

Order and Delivery Support

Orders ship in 1–3 days, with estimated delivery in 6–12 days. Shipping is free, duties are included, and there are no additional shipping or customs fees. If you have an address or delivery concern, contact us with the relevant order details.

Return and Refund Support

You may request a return within 60 days of receiving an order. Please contact us before sending an item back so we can provide return instructions. Approved refunds are issued in 5–10 days to the original payment method.

Prices and Checkout

Prices and the order total at checkout are shown in USD. Review the total before submitting your order, and contact us if you have a question about an item or charge.